Refund policy

Returns

We accept returns within 30 days of purchase. After 30 days, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must be in the original packaging. If packaging is damaged and in a condition that it cannot be resold, we will not issue a refund. Payment processing fees are not refundable.

Items that cannot be returned: 
Gift cards 
Downloadable software products 
Medication and ointments 
Bumpa Bits 
Pinless Peepers
Live animals
Feed
Perishable items
Egg cartons

To request a return, please email info@fourlegsorwings.com. We will instruct you with the next steps.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable) 
Depending on your method of original payment, the refund may take some time and the amount may not be reflected on your statement. For any questions about how long it will take to be posted to your statement, please contact your credit card company.

 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged when received by the customer. If you need to exchange it for the same item, send us an email at info@fourlegsorwings.com and we will send further instructions.

Missing Parts
If you are missing parts for assembly, please contact us and we will send out replacement parts immediately.

 

Shipping 
To return your product, please contact us for further instructions. Do not ship items back without contacting us beforehand.

You will be responsible for paying for your own shipping costs for returning your item. The original cost to ship the item to you and the cost of return shipping are non-refundable.

If you refuse a shipment or do not pickup a shipment from the carrier's depot, the cost of shipping and return shipping is non-refundable. We provide tracking details to the email address provided and you are responsible for tracking your order. 

If you are returning an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for items that arrive damaged or go missing in transit.

Revised 14/08/2024.