Omlet’s worry-free warranty guarantees you free repairs, replacement parts or products for up to 2 years of your product’s long life, should you need it.
Omlet designed products purchased from our website are instantly covered by our 2 year warranty. There’s no need to register, we’ll have your details and dispatch date so there’s 2 years worry-free in the bag!
A note for bargain hunters! Second hand Omlet products aren’t covered but if something’s wrong then call us anyway. We carry some spare parts and we’ll do everything we can to help you get your product back in tip top condition again.
If you experience a problem, give us a call or email us with the details. We might ask for photos to help us diagnose the right solution.
Then we’ll work with you to quickly find a solution that is good for you, good for the planet and helps your pet get back to enjoying their product again as quickly as possible.
Options will include replacement parts, small repairs that you can carry out yourself (we’ll send you parts and instructions), returning products for repair by Omlet and sending a replacement product where other options are not possible.